For ages 21+

xxx 999's commitment to responsible gambling

Gambling should remain a form of entertainment — not a burden in life. xxx 999 believes every player has the right to set their own limits and should have access to support when needed.

Self-exclusion option

Deposit limit setting

24/7 support

Professional advice

21+

For individuals aged 21 and above only

Why we believe in responsibility

Awareness is the first step to keeping gambling enjoyable

Entertainment vs. addiction

Casino games and sports betting are a form of entertainment. But when gambling goes out of control, it can cause harm to your personal, family, and financial life. xxx 999's goal is to help every member play with awareness and enjoyment.

Our Terms and Conditions clearly state that this platform is for adults aged 21 and above only. Registration by minors is strictly prohibited and we make no exceptions on this matter.

Ask yourself before you play

Before each session, ask yourself — what is my budget for today? How long will I play? Can I accept a loss if it happens? Honest answers to these three questions help you stay within healthy limits.

xxx 999 always advises — never use money set aside for essential living expenses to place bets. Placing larger bets to recover losses is the most dangerous habit — it is wise to avoid that path entirely.

Tools for your protection

xxx 999 gives you control over how much you play

Deposit limit

Set a maximum amount for daily, weekly, or monthly deposits yourself. Once set, this limit takes effect immediately.

Deposit control

Session time limit

Decide in advance how long you will play in one sitting. Once that time is up, the system will automatically notify you.

Time management

Bet limit

Set a maximum amount per bet to reduce the risk of losing too much in a single round.

Bet control

Loss limit

Decide in advance the maximum amount you are willing to lose within a set period. Once that limit is reached, play stops automatically.

Loss control

Cooling-off break

If you want to take a short break from playing, temporarily suspend your account for anywhere between 24 hours and 30 days.

Temporary break

Self-exclusion

To take a complete break from gambling for an extended period, submit a self-exclusion request. Once this is in effect, your account cannot be reopened before the specified time.

Long-term break

To activate any of these options, contact xxx 999 via 24/7 live chat or email support.

Recognise the warning signs

If you notice these signs, stop and seek help

Repeatedly returning and increasing bets to chase lost money
Using money meant for rent, food, or medical expenses to gamble
Feeling angry or restless when told to stop playing
Hiding your gambling from family or friends

Prioritising gambling over work, studies, or family
Getting less sleep, developing headaches, or increasing anxiety
Taking on debt or borrowing money to fund gambling
Feeling uneasy or empty when not gambling

If you notice even one of these signs in yourself, speak with the xxx 999 support team right away. Help is available in Bengali via live chat or email.

Build healthy gambling habits

A few simple rules can keep gambling enjoyable at all times

Budget first, play second

Set a fixed budget before each session and stop once that amount is reached. Win or lose — never go beyond the budget.

Plan in advance to withdraw your winnings, otherwise your wins will end up being bet again.

Do not play under the influence of alcohol or stress

When your mind is not clear, your ability to make decisions weakens. Take a break from gambling when you are angry, sad, or under mental pressure.

Placing bets after consuming alcohol or any other substance is very risky.

Keep track of your time

Set an alarm on your phone or watch while playing. Playing for long stretches without a break reduces awareness.

Take a five-minute break every hour — get up, drink some water, and walk around a little. Keeping your body active helps keep your mind alert.

Let your family know

Telling a loved one that you are doing online betting is a sign of responsibility. If a family member expresses concern about your gambling, listen to them carefully. They often have a clearer view from the outside than we do ourselves.

Is someone close to you worried about online gambling? Our FAQ page also has useful information for family members — share it with them.

xxx 999's commitment

24/7

Support hours

21+

Age requirement

6

Protection tools

2

Support channels

xxx 999 is not just a gaming platform — we are committed to the mental and financial wellbeing of every one of our members.

Where to get help

Asking for help when you cannot manage alone is not weakness — it takes courage

xxx 999 live chat

Speak directly with our support team. Live chat is available 24 hours a day, seven days a week — in Bengali and English.

Instant support

Email support

Send a detailed request for self-exclusion or account limits by email. Our team will respond promptly.

Written support

Family and friends

Let the people closest to you know. Support from family is one of the strongest resources alongside professional treatment.

Family support

Professional counsellor

See a mental health specialist or counsellor. Professionals trained in addiction treatment can help effectively.

Professional advice

Mental health centres

There are government and private organisations in Bangladesh that provide mental health services. Consult your local hospital or a psychiatrist.

Medical care

Support groups

Talking to others who have faced the same problem can often reduce feelings of isolation. Group counselling is an effective method for overcoming gambling addiction.

Community support

Protecting minors

Ensuring no one under 21 can use this platform

xxx 999 firmly believes that gambling and betting are for adults only. Age is verified at registration and no one under 21 is permitted to open an account.

If there are children or teenagers in your household, keep your device and account secure. Enable parental controls on your browser and never leave your login details within reach of children.

Our Privacy Policy describes how we keep user information secure and explains our position on data relating to minors.

Age verification is mandatory at registration
Suspicious accounts are investigated
Accounts are closed if a minor is identified
Parents can contact us directly if they have concerns

21+

A minimum age of 21 is required to open an account and play on this platform

Responsible gambling FAQ

Find answers to common questions here

Contact xxx 999 via 24/7 live chat or email and submit a self-exclusion request. Let us know how long you want the break to last. Our team will update your account promptly and send you a confirmation.

No. Lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period — this is intentional, to prevent impulsive decisions.

While we cannot directly control another person's account, you can inform our support team about the situation. We will do everything we can to help and will review the relevant account if necessary.

Your account balance is kept safe during self-exclusion. You can request a withdrawal once the exclusion period ends or by contacting our support team.

Ask yourself: Is it hard to stop playing? Are you increasing your bets to chase losses? Are you hiding your gambling from family? Are you using money meant for essential expenses? If the answer to any of these is yes, seek help right away.

Yes. The xxx 999 support team serves customers in both Bengali and English. Write to us in Bengali via live chat or email and you will get a prompt response.